August 1, 2025
Story [#54]

Why more tools won't save your business

Or minute of collecting shiny objects and losing control

Every founder has felt that itch.

A process breaks, something slows down, and you think: We just need a better tool.

A new CRM to track everything.

A better project manager to "finally get organized."

A new AI toy to make work faster.

It feels like progress. Like you're "solving" the problem.

But in reality you're just adding another layer of noise to an already overloaded system.

The hidden tax of complexity

I remember the early days of my agency. We didn’t have many tools — we barely had money to pay for them. Every decision about tech felt existential.

But as we grew, the shiny objects multiplied.

Someone suggested a new analytics dashboard.

A designer wanted a different feedback tool.

Marketing needed yet another automation platform.

Finance pushed for a new billing system.

I said yes. Over and over.

Because saying yes felt like supporting the team. It felt like leadership.

But underneath, our stack became a Frankenstein monster: bloated, slow, fragile.

One day, an urgent payment didn’t go through.

We lost a client because the right document was buried in some abandoned folder no one used.

I discovered former contractors still had access to core systems — a huge security hole waiting to explode.

The biggest shock wasn’t even the financial impact. It was the realization that I had no idea how half of these systems actually worked together.

I thought I was building an efficient, modern operation.

Instead, I built a puzzle only I could "sort of" solv, if I stayed online 24/7 and kept holding all the threads in my head.

The real reason we keep adding tools

Looking back, I see it clearly now: every new tool was a distraction.

A way to avoid asking harder questions:

  • Where is our process actually broken?
  • What should be simplified, not automated?
  • Who owns this workflow — and who will maintain it?

Adding tools is easier than facing these questions. It feels tactical, immediate, and "productive."

But in reality, every new tool is a commitment.

A potential point of failure.

A security risk.

A silent drain on your mental energy and your budget.

People love to say, "Simple is hard." And they’re right.

It’s easy to say yes to another SaaS subscription.

It’s easy to pay $29/month for another widget that "might help."

It’s much harder to stop, audit, and ask:

  • What can we remove?
  • What is truly essential?
  • What do we actually understand and control?

The best operators I know aren’t proud of how many tools they stack.

They’re proud of how few they need.

Because simplicity isn’t just elegant.

It’s resilient. It’s secure. It’s liberating.

Every tool you adopt in a hurry is tech debt in disguise.

Every integration becomes a liability when you don’t fully understand it.

Every piece of automation is a potential silent failure waiting to blow up when you least expect it.

I’ve seen founders bury themselves under tech stacks they can’t maintain.

They spend more time managing the tools than managing their teams or clients.

They pay subscription invoices they don’t even recognize anymore.

They think they’re buying leverage.

But what they’re really buying is complexity and paying for it with freedom.

I wish someone had told me: "You don’t need more tools. You need one strong system that actually works."

When you have clarity, you understnad most tools aren’t saving you time.

They’re stealing it.

When you design a simple, well-integrated stack, you don’t just improve operations.

You reclaim your focus, your energy, your leadership.

Disclaimer.

Every business has its nuances, and every founder has their unique context and resources. Whether or not my advice applies depends on your situation, experience, and needs. But one thing is universal—use your brain.

Think about how to apply the advice in your context before acting.

Your way.

Simplify. Standardize. Systemize.

Here’s what I recommend:

1. Start with a full audit

List every tool you use.

Check: what does it actually do? Is it critical? Does anyone use it?

2. Consolidate functions

Tools like Notion, ClickUp, or Airtable can do more than you think.

One place for docs, tasks, CRM, and knowledge base means peace.

3. Automate with intention

Use Make or Zapier only when the process is already clear.

Automation without clarity is just faster chaos.

4. Fix access and security

Reset passwords. Use password managers. Revoke old users.

This step alone can save your business one day.

5. Tie tools to business goals

Every tool should map to a process.

No process? No tool.

And one more thing.

A quick video I made on the topic. Might be useful.

Every founder has their own way of getting through hard days.

Mine is Nyx Thorne — a fictional hero I created to remind myself that clarity, courage, and rebellion are always possible.

Her journal reminds me (and maybe you) that it’s okay to struggle — and still move forward.
That’s all for today. See you next week.
- Eugene

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Autjor avatar

Hi, I’m Eugene.

Strategist, operator, and product builder helping founders escape operational chaos and build businesses that work without them.

Over the past 20+ years, I’ve grown an international agency from one-person freelance to a multimillion-dollar business. I’ve led teams, scaled systems, burned out, rebuilt, and learned (the hard way) what it really takes to run a business that doesn’t consume your life.
Today, I work with small business owners and independent founders who’ve outgrown hustle advice and need practical structure.

I help them make sense of complexity, design simple systems, and create the kind of business they actually want to run.
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