July 25, 2025
Story [#53]

You don’t need a heroic team

Or minute of engineered trust

I never really had a hobby.

My business was my hobby. And for years, it felt like a blessing.

I grew up dreaming of computers. The first thing I ever bought with my own money, in debt, was a PC. I taught myself to code. Went to university for computer science. And when I started my own agency, it wasn’t some master plan to build a business. It was just another way to keep doing what I loved.

Especially when I discovered systems. That was the real fun. The intellectual playground. The engineering puzzle.

But over time, that playground became a trap.

Because when your business is your only source of joy, it becomes the only thing you feed.

And when you feed something endlessly, it grows.

And it starts to consume you.

Hustle wasn’t the problem. It was the expectation.

I still loved building systems.

But I stopped loving being inside them.

I dreamed of mountains. Of real hobbies. Of free weekends.

Of learning practical shooting, something I’d always wanted.

Well... the dream stayed a dream.

The team grew. The list of tasks never stopped and I was inside everything, all the time.

So I did what I thought was right — I doubled down on effort.

  • Stayed late.
  • Put in more hours.
  • Solved every crisis.
  • Showed the team what “hard work” looked like.

I thought they’d follow. They didn’t.

The programmers, the designers, the managers, they didn’t want to be martyrs.

They wanted to do good work. In a sane environment. With clear boundaries.

At first, I was angry. Then I realized they weren’t wrong.

People don’t fail because they’re lazy.

They fail because no one gave them structure.

The architecture of autonomy

That realization hit me hard.

I’d built a business that only worked when I was there.

That depended on me for every big decision, every fire, every turning point.

And I was burning out. Quietly, but fast.

So I stopped trying to lead by example.

And started leading by architecture.

I mapped the actual connections between teams.

Clarified responsibilities.

Aligned personal goals with business outcomes.

And, most importantly, I let go.

For A-players, I created space:

  • budgets,
  • real authority,
  • decision trees.

For everyone else, I gave clarity:

  • where they stood,
  • how they could grow,
  • and what was expected.

And for me, I got space back.

For the first time in years, I wasn’t afraid to leave my laptop.

The P&L that changed everything

But the real shift came from a book.

The Great Game of Business opened my eyes.

It explained how to make people care by letting them see.

We started showing the team real numbers.

Revenue. Profit. Margins. Bonuses.

Suddenly, meetings weren’t about “how late are we staying”, they were about “how do we improve our numbers?”

People stopped waiting for instructions.

They started thinking like owners.

That’s when I finally had time for the things I’d put on hold.

I started shooting. I hiked. I felt alive again, outside of Slack, outside of crisis mode.

Not because the business shrank. But because the system grew.

You don’t need harder workers. You need smarter scaffolding.

If your team depends on you to push, you’ve already lost.

Because your freedom is just one missed deadline away from collapse.

And that dream you keep postponing?

It’ll stay postponed forever.

Until you build a system that works without you.

That’s what structure is.

It’s not “management.” It’s design.

And once you get it right, you’re free to breathe.

Disclaimer.

Every business has its nuances, and every founder has their unique context and resources. Whether or not my advice applies depends on your situation, experience, and needs. But one thing is universal—use your brain.

Think about how to apply the advice in your context before acting.

Your way.

How to build financial transparency (without chaos or oversharing)

Step 1: Clarify your real goal

Don’t do it “for transparency’s sake.”

Start by asking: why are you doing this?

Usually, it’s because you want your team to:

  • feel ownership over outcomes
  • understand how the business really works
  • make better, faster decisions without always involving you

Step 2: Choose what to share (and what not to)

You don’t have to reveal every single line item.

Start small:

  • Gross profit
  • Monthly revenue
  • Operating expenses (payroll, software, rent)
  • Key performance indicators (KPI) that align with your goals

Step 3: Introduce EORs — Expected Outcomes per Role

Every role should have a clear, visible outcome tied to business health.

Examples:

  • Designer → % of clients actively using provided materials
  • Project Manager → % of projects delivered on time
  • Sales → number of meetings, revenue closed
  • Finance → % of payments collected on time

One role → one metric. Keep it simple. Keep it visible.

Step 4: Tie team bonuses to real numbers

If the business wins — everyone should win.

Use a simple formula:

  • Define a baseline (e.g., $10K monthly profit)
  • Set a shared goal (e.g., hit $14K)
  • Distribute a portion of the excess (say 30%) across the team, based on contribution

This is not about “equal pay.” It’s about shared stakes.

Step 5: Connect actions to outcomes

Show your team how their daily actions move the numbers.

Examples:

  • “Late replies to clients delay billing → reduce cash flow → lower bonuses”
  • “Missing task updates creates delivery gaps → hurts margins”
  • “Rework due to unclear specs adds costs → eats into everyone’s upside”

Don’t just display charts — tell the story behind the numbers.

Step 6: Make it a habit, not a one-time show

Transparency works when it’s regular, not occasional.

  • Monthly or quarterly team sessions
  • Department-level dashboards
  • 10-minute finance overviews during all-hands
  • One “number of the week” in your Slack/Notion

When people see the score, they start playing the real game.

Bonus tip:

Always link transparency with trust and autonomy.

Numbers without context = fear.

But numbers + education = empowerment.

This is one of the exact systems I help founders implement during the Ops-On-Demand™ Sprint.

If you’re tired of pulling the weight alone and want a team that thinks like owners just reply to this.

And one more thing.

A quick video I made on the topic. Might be useful.
That’s all for today. See you next week.
- Eugene

Whenever you’re ready, there are 3 ways I can help you:

1.  Reply or DM me — and I’ll help.

That’s where I offer the Ops-On-Demand™ Sprint to founders who are ready to step out of daily chaos.

2. Founder Resources (free)​

My ebook Business Black Box Unpacked, the 5‑Day Ops Setup email course, and mini tools to simplify your operations.
→ Explore Founder Resources​​

3. Private Strategy Call (premium)​

A 60-minute 1:1 session for founders ready to fix operational bottlenecks.
You’ll leave with a clear diagnosis, practical system improvements, and specific ideas for automation, delegation, and simplification.
→ Book a Strategy Call

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Autjor avatar

Hi, I’m Eugene.

Strategist, operator, and product builder helping founders escape operational chaos and build businesses that work without them.

Over the past 20+ years, I’ve grown an international agency from one-person freelance to a multimillion-dollar business. I’ve led teams, scaled systems, burned out, rebuilt, and learned (the hard way) what it really takes to run a business that doesn’t consume your life.
Today, I work with small business owners and independent founders who’ve outgrown hustle advice and need practical structure.

I help them make sense of complexity, design simple systems, and create the kind of business they actually want to run.

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